Thanks Ms. Welton for your very kind words!
Inside, Outside, and Online: Building Your Library Community. Hill, Chrystie (Author) Jun 2009. 192 p. ALA Editions, paperback, $48.00. (9780838909874). 021.2. In this fluently written how-to manual, author Hill makes a potent case for community building as an essential form of service in public libraries, both for their survival and relevance and also for the needs of those Americans who find themselves “bowling alone.” She outlines five steps in the process she recommends public libraries follow to build communities: assess, deliver, engage, iterate, and sustain. Explanation of the stages is clear, and examples from librarians in the field serve as dynamic illustrations. Although the book was researched and written before the current economic debacle caused library use to skyrocket, Hill’s model remains applicable—and provides libraries with a method for taking full advantage of increased foot traffic as well as connecting outside and online. — Ann Welton, Booklist